ISO 29993 Learning Services Provider (LSP)

ISO 29993 Learning Services Provider (LSP)

ISO 29993:2017 is an international standard that specifies requirements for learning services provided outside formal education, including all types of vocational training, corporate learning, professional development, e-learning, coaching, and skills enhancement programs. It is applicable to Learning Service Providers (LSPs) that deliver training and learning experiences designed to improve knowledge, competencies, and performance of learners in a variety of sectors.

The standard focuses on the core elements of learning services:

• Learning needs analysis – Identifying and evaluating learners’ needs, target groups, and expected outcomes.

• Learning design – Developing objectives, curricula, methods, and materials aligned with learner requirements.

• Learning delivery – Conducting training sessions, workshops, online learning, or blended programs effectively.

• Learner support & engagement – Providing guidance, coaching, feedback, and mentoring throughout the learning process.

• Assessment & evaluation – Measuring learning outcomes, monitoring progress, and collecting feedback for continual improvement.

• Transparency & communication – Clear agreements with clients and learners regarding learning objectives, pricing, schedules, assessment methods, and expected outcomes.

The purpose of ISO 29993 is to enhance the quality, consistency, and credibility of learning services by ensuring that LSPs:

1. Demonstrate a learner-centric approach, focusing on measurable outcomes and competencies.

2. Apply a structured process from needs identification to delivery and evaluation.

3. Provide reliable information to learners and sponsors about the learning process, results, and follow-up actions.

4. Establish a continuous improvement cycle to ensure relevance, effectiveness, and alignment with industry needs.

Benefits of ISO 29993 for Learning Service Providers (LSPs):

• Builds trust and credibility with learners, clients, and sponsors.

• Improves the effectiveness of training by aligning with identified needs.

• Enhances transparency and accountability in training delivery and evaluation.

• Provides a competitive advantage in global markets by demonstrating compliance with an internationally recognized standard.

• Facilitates monitoring, measurement, and continuous improvement in learning programs.

• Strengthens brand reputation as a high-quality provider of learning services.

Applicability

ISO 29993 applies to any organization or individual offering learning services outside traditional formal education systems, such as:

• Corporate training organizations

• Professional development centers

• Vocational institutes

• Skill development agencies

• Online learning and e-learning platforms

• Coaching and mentoring services

• Non-formal education providers

By implementing ISO 29993, Learning Service Providers can ensure their learning solutions are effective, learner-focused, transparent, and aligned with international best practices.

ISO 29993:2017 is an international standard that sets out requirements for Learning Services Providers (LSPs) who deliver education and training outside formal education systems (like schools, colleges, or universities).

It applies to organizations that provide:

• Corporate training

• Professional development

• Vocational and skill-based programs

• E-learning and blended learning

• Coaching and mentoring

The standard ensures that LSPs:

• Clearly identify learner needs and objectives

• Design and deliver structured, effective learning programs

• Provide transparent information about services (costs, outcomes, methods)

• Support learners throughout the learning process

• Measure and evaluate learning outcomes

• Continuously improve their services

👉 In short: An ISO 29993 Learning Service Provider (LSP) is an organization that delivers structured, outcome-focused learning and training services outside the formal education system, in line with international best practices.